Discovering EQ at Workplace (WSQ)
page-template,page-template-full_width,page-template-full_width-php,page,page-id-16868,bridge-core-2.5.9,qode-page-transition-enabled,ajax_fade,page_not_loaded,,qode-theme-ver-24.4,qode-theme-bridge,qode_header_in_grid,wpb-js-composer js-comp-ver-6.8.0,vc_responsive,elementor-default,elementor-kit-17217

Discovering EQ at Workplace (WSQ)

Discovering EQ at Workplace

(For All Levels — WSQ, SkillsFuture)


Being successful in today’s workplace depends significantly on your ability to understand and effectively manage emotions in both yourself and others. Whether you are aware of them or not, emotions are interweaved with everything you think, say, and do each day on the job and throughout your life.


While IQ and technical competence will always define who can assume a given role in the workplace, such competencies rarely, if ever, predict who will emerge as a “star performer.”


EQ predicts work performance across a range of occupations and becomes more predictive of performance. With this being the case, emotional intelligence (EQ) has become the “New Yardstick” by which employees, managers and leaders are measured. The good news is that EQ can be readily learned and developed.


This Skillsfuture Singapore (SSG) funded course helps you learn EQ quickly and effectively apply the skills in your workplace to enhance personal effectiveness.

Features & Design

  • 2-day program facilitated on-site or virtually by an ACTA and EQ certified trainer.
  • Assess own level of Emotional Intelligence in one’s dealings and relationships with others in a business context and its effects on achieving organizational goals and objectives.
  • Examine own strengths and weaknesses to develop own Emotional Intelligence to work effectively with others in a business context to achieve organizational goals and objectives.
  • Assess the environment’s emotional climate, recognize individuals’ emotional strengths and weaknesses, and exercise flexibility and adaptability in dealing with them.
  • Manage own emotions and maintain composure, self-confidence, resilience when dealing with challenges and setbacks.
  • Demonstrate empathy by acknowledging individuals’ feelings and perspectives in a business context, taking into consideration their culture, background and needs.
  • Apply Emotional Intelligence to guide one’s thinking and actions, influence and persuade others to achieve a win-win outcome.
  • Uphold integrity in all business dealings and take responsibility for what has been committed to others that are in alignment with organizational goals.
  • Build bonds by nurturing instrumental relationships with others in a business context.

Benefits & Outcome

  • Differences between IQ and EQ, and how they complement each other at the workplace
  • Importance of emotional intelligence as an individual contributor, and especially being a manager or team leader
  • Competencies such as self-awareness, self-management, social awareness, and relationship management relating to Emotional Intelligence
  • Know the types of assessment tools and methods used to assess self and others’ emotional intelligence
  • How to develop your own emotional intelligence via a 6-month action journey
  • Ways that different cultures and backgrounds of others affect one’s emotions in your workplace
  • Benefits of applying Emotional Intelligence in a business context to achieve business goals and objectives


This 2-day program is facilitated virtually or in-person by an ACTA and EQ certified trainer.

Who Should Attend

This course is suitable for all levels who wish to effectively manage one’s own Emotional Intelligence in dealing with others. Attendee must be able to understand, speak, read and write English at level 4 of the Employability Workforce Skills and Qualification Workplace Literacy.

Course Fees Funding

This is a government project funded by SkillsFuture Singapore. All Singapore citizens and permanent residents are entitled to funding up to 90% of the full course fee. Compare Us with other training providers.


Course Title 1: Discovering EQ @ Workplace (In-person)

Course Code: CRS-Q-0026523-ES

Course Validity Period: 28 Nov 2014 – 12 Mar 2023

Course Duration: 16-hours

Course Fee: $695.00 each (before funding) Click to View Funding

Course Competency: Level 4



Course Title 2: Discovering EQ at Workplace (Synchronous e-learning)

Course Code: CRS-Q-0041449-ES

Course Validity Period: 01 Oct 2020 – 30 Sep 2022

Course Duration: 16-hours

Course Fee: $695.00 each (before funding). Click to View Funding

Course Competency: Level 4



Course Fee Funding in 2022: Read More

Course Fee Invoice: View Sample

SFC Claimable Amount Invoices: View Sample

Registration Process: Read More

SFC Funding for Individuals

All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit Singapore Skills Future Course Fee Grants for Employees website to choose from the courses available on the Skills Future Credit (training exchange) course directory.


There are no discounts, special pricing, gifts, and freebies for WSQ courses funded by SkillsFuture Singapore (SSG). SSG strictly regulates WSQ courses distributed by authorized training provider. For more information, contact SkillsFuture Singapore.

Over 2,000 people have completed our WSQ Discovering EQ at Workplace course.